To respect the needs and the aspirations of the people we support, the staff who support them, and their parents and relatives.

We seek to balance, and where possible, reconcile the sometimes conflicting desires of all parties.

To be honest in our dealings with all we meet by defining carefully those people who we can support and those for whom support is best provided by others.

To campaign and influence the policies and programmes of the local authority and other statutory service providers.

To ensure that the selection process for our services is fair - with clear criteria and equality of opportunity without prejudice or bias.

To listen to those we support, giving them an opportunity to make their voice heard and to learn from the experience of others so as to achieve continuous improvement in all that we do.

To approach our tasks with commitment, energy, enthusiasm and good humour.